Frequently asked questions (FAQ)

What payment methods do you accept?

We accept PayPal as our secured payment method

Do you offer free shipping?

Yes, we offer free shipping within The United Kingdom.

How long will it take to receive my order?

  • Latest Order Time: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
  • Processing Time: 1-2 days (delivery from Monday to Friday)
  • Shipping Time: 7-8 days (delivery from Monday to Friday)

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Your Order.

Do you ship internationally?

No, we only ship our products to The United Kingdom.

What should I do if I receive a damaged shipment?

We apologize for any inconvenience caused. Please provide clear photos of the issue, and we will cover return shipping costs and replace the item at no charge. Contact to arrange your replacement.

What If I Want to Return an Item Due to a Change of Mind?

If you wish to return an item due to a change of mind or an ordering mistake, please note that you will be responsible for the return shipping costs. We recommend reviewing your order carefully before finalizing to ensure satisfaction with your selections.

When will I get paid after returning my product?

Once we receive your return and approved the return, you will get the refund within 10 days on your original payment method. 

Do you charge a restocking fee for returns?

We are pleased to announce that we do not charge a restocking fee for returned items. Our goal is to make your shopping experience as hassle-free as possible and to ensure you are satisfied with every purchase.

Can I Exchange an Item?

Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

Can I cancel an order?

We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.

Store Name: Artemisy
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, Nederland

E-Mail: - info@artemisy.com
Telephone: - +31620746706

Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday - Sunday 11:00 - 17:00

(GMT+01:00) Central European Standard Time (Amsterdam)

We try to answer your email within 24 hours.